NamoMonk FAQs

Orders and Delivery

Order and Delivery Information

Complimentary Standard Shipping
We are currently offering complimentary ground shipping on all orders INR499+

Shipping Methods and Rates

Standard Shipping: Delivery time 7-8 days*
Cost: Orders below INR499: INR65
Orders above INR499: Complimentary
*Please allow 1- 3 days for processing on all orders.

*Please note, any dates provided on-site and in other marketing communications are to be used as guidance only. NamoMonk does not guarantee order delivery dates and is not responsible for carrier processing delays. All NamoMonk.com orders are subject to processing and handling times; we will do our best to get your order processed as fast as possible and handed off to your chosen carrier.
Our shipping carrier does not deliver on Sunday, nor do they deliver to Post Office boxes.
Due to shipping regulations, orders containing any Restricted Products are only eligible to be shipped using Ground delivery.

Cancel or Amend an Order

Once you submit your order on NamoMonk, you can contact out customer service monks here and cancel your order within 6 hours.

You can find additional details on how to return by referring to our Refund Policy here. If you have any questions or concerns, please contact our customer service monks here.

Product and Advice

Product Usage Guidance

We recommend you keep your products in a cool place away from direct light, or better yet, in the refrigerator. This advice applies to all NamoMonk products, regardless of whether they are contained in glass, plastic or aluminium.

It is best to use clean hands when dipping into jars, or to use a teaspoon or small spatula to scoop out product for use.

Skin sensitivities can develop unexpectedly, so if you experience any reaction, we recommend discontinuing all skincare products for a week to allow your skin time to calm and reset.

When reintroducing products, begin with a patch test by applying a small amount of your NamoMonk product to clean skin on your inner wrist or behind your ear, avoiding the face initially, then wait 24 hours and check for any signs of irritation, redness, or discomfort. If no reaction occurs, repeat the patch test on the same area and wait another 24 hours.

When both tests show no adverse response, you may apply a minimal amount to a small area of your face using less than you would typically use. Gradually increase the amount and application area over several days while monitoring your skin's response closely, discontinuing use immediately if irritation develops at any stage. If skin reactions persist even after stopping all products or if you're unsure about product suitability, consult a dermatologist for personalised advice.

For first-time users or when introducing new NamoMonk products, our skin consultant monks are available via telephone, email or Live Chat to help identify the most suitable products for your unique skin needs and concerns, your skin's comfort and health are our priority, so take time to listen to what it needs.

Every cosmetic ingredient carries the potential to irritate sensitive skin, irrespective of concentration levels or application methods. Even products you've used comfortably for years may occasionally trigger unexpected reactions during the normal course of daily life.

Reaction triggers can be surprising and unpredictable, often not repeating in identical patterns. Consider any recent changes to your routine that might have contributed, like new foods, medications, environmental factors, or contact with potential irritants like cleaning products, fragrances, etc.

If you experience an adverse response to any skincare product, we recommend immediate discontinuation. For persistent or concerning symptoms, consult your healthcare provider to determine whether you're experiencing temporary irritation or a true allergic reaction.

Should you experience any adverse reaction to a NamoMonk product, please stop using it immediately and contact us or return it to your place of purchase. Your skin's wellbeing is our foremost concern, and we're here to support you in finding the right solutions for your unique needs.

NamoMonk is committed to helping you navigate any concerns and ensuring your skincare journey remains safe and enjoyable.

We understand that many women seek alternatives to botanically rich products during pregnancy; however, to our knowledge, there is no risk associated with using any NamoMonk formulation in the manner we recommend during pregnancy.

NamoMonk is committed to providing accurate information; however, this information is not intended to replace advice from your qualified medical practitioner.

We recommend that you speak with your obstetrician or dermatologist should you have any concerns regarding your particular circumstances.

Product Ingredients

At NamoMonk, ingredient selection and sourcing are approached with meticulous care, guided first and foremost by customer health, safety, and environmental responsibility.

The goal is clear: formulate with only the safest, highest‑quality materials and ingredients. Every ingredient under consideration, regardless of type, is extensively researched for safety, stability, and efficacy, and is included only after thorough evaluation. As part of this process, we also verify that ingredients are of vegan or vegetarian origin and have not been tested on animals.

Beyond rigorous research, each formulation undergoes safety testing during development, including cumulative irritancy evaluations on human volunteers. Before any product is released, it must pass an independent Product Safety Assessment and Toxicological review conducted by a qualified external agency.

Preservatives are a necessary and sensible part of all personal care formulations, and crucial to the performance and longevity of our products.

We include preservatives because our formulations contain many botanical ingredients that would otherwise degrade before reaching the shelf in their most beneficial state; however, please be assured that the doses of preservatives used are as small as possible. We also use other non-botanical ingredients to help keep products stable, blended and effective. By employing this methodology, we have eliminated the need for larger doses of preservatives, which can irritate sensitive skin types.
We are constantly evaluating new laboratory-made, naturally extracted and botanical preservatives as they become available. This ensures our methodologies and formulations employ the very latest thinking and ingredients.

All ingredients included in NamoMonk formulations are extensively researched, and the ingredients selected have a track record of safety, efficacy, and sustainability from verified sources. This is standard procedure for every ingredient under consideration for use by NamoMonk, regardless of type.
The presence of preservatives within our products is clearly labelled, forming part of the ingredient list.

All NamoMonk products are free from sulfates, mineral oil and parabens

Gift Services

Gift Wrapping

All NamoMonk Gift Kits come in an elegantly wrapped handwoven Indian fabric tied together with a ribbon, and a complimentary gift card for a luxurious and thoughtful gifting experience.

Gift Cards

NamoMonk Digital Gift Cards can only be purchased from namomonk.com website here.

The gift cards are currently available in the following denominations.

INR 500
INR 1,000
INR 2,500
INR 5,000
INR 10,000

On the NamoMonk Digital Gift Card product page select the "Recipient's email" button before adding the digital gift card to your card.

Additionally enter the following details to send the NamoMonk Digital Gift card to someone.

Recipient's email address
Recipient's Name (optional)
Message for the recipient (optional)

You can also schedule the gift card to be delivered on a later date by selecting the appropriate date in the "Send on" section of the form.

Payments and Accounts

Payment Options

We accept the following payment methods:

Credit/Debit Cards:

Visa
Mastercard
Rupay
American Express
Diners Club International

UPI

Retail Netbanking

Walets:

Amazon Pay
Airtel Money
Jio Money
Ola Money
Mobikwik

Account Information

You do not need to create an account to shop online; rather, you can purchase as a guest.

However, creating an account will allow you to move more swiftly through the purchasing process: you will be able to save your personal details, store multiple delivery addresses, peruse past orders, update subscription details and receive special NamoMonk customer event invitations and new product information.

Creating an account is seamless, an account for you will be created automatically when your place your order for the first time using an email address.

Sustainability

Accreditation and practices

All NamoMonk products are vegetarian. Ingredients selected have a track record of safety, efficacy, and sustainability from verified sources.

NamoMonk removes 1 plastic bottle form the ocean with every order and plants a tree for every INR999 spent.

NamoMonk has never tested its products or ingredients on animals and has never conducted nor commissioned animal testing for any product. NamoMonk maintains and practices strict rules against animal cruelty.

All new ingredients undergo rigorous review by our Research & Development team before inclusion, including verification of their registration status across global markets and documentation of any historical testing.

Before entering a new country, we complete an in‑depth regulatory assessment to confirm that our products will not be subject to any mandatory animal‑testing requirements.